We want you to feel confident with every purchase. This policy explains when returns may be requested, how to report order issues, and what to expect during refund processing. Please review the conditions below before submitting a return request so our team can assist you efficiently.
Eligible products may be returned within 7–14 days of delivery. Items must be unused, undamaged, and in their original condition, with packaging, tags, accessories, and included documentation where applicable. Products that do not meet these requirements may be declined for return after inspection.
To begin a return, contact our customer support team with your order details and a brief explanation of the issue. Please wait for return instructions before sending any product back. Depending on the circumstances, additional information or photographs may be requested to evaluate your request.
If your order arrives damaged, defective, or different from what you ordered, notify our support team within 48 hours of delivery. Include your order details and clear photographs showing the issue. After reviewing the information, we will explain the available resolution according to the circumstances.
Returned products should include their original packaging and all accessories or components supplied with the order. Items showing signs of use, avoidable damage, missing parts, or alterations may not qualify for a refund. Please package approved returns carefully to help prevent additional damage during transit.
Certain products may not be eligible for return, including gift cards, digital downloads, perishable goods, opened personal care products, and items clearly marked as final sale. Additional exclusions may apply where appropriate. Any product-specific return restrictions should be reviewed before placing your order.
Every return request is reviewed to confirm that it meets the applicable eligibility conditions. We may inspect the returned item and verify the information provided before approving a refund or other resolution. Submitting a request does not automatically guarantee approval, and the outcome will be communicated after review.
Once a return is approved and any required inspection is complete, the applicable refund will be processed. Refunds generally take 7–10 business days after approval, although the exact timeframe may vary due to internal processing and other circumstances. Our support team can assist with questions about delays.
We currently accept Cash on Delivery (COD) only for all orders. For eligible COD purchases, our support team will explain the available refund arrangement and any information required to complete it. Please provide accurate details when requested so the approved refund can be handled as efficiently as possible.
Product exchanges may be considered when the item is eligible and a suitable replacement is available. Availability can vary depending on stock and product specifications. Contact customer support before returning an item to confirm whether an exchange can be arranged and to receive the relevant instructions.
If you need to cancel an order, contact our support team as soon as possible. Cancellation may depend on the order's processing or dispatch status. Orders that have already been shipped may no longer be eligible for cancellation and may instead need to follow the applicable return procedure.
Return shipping instructions and any applicable costs will be communicated when your request is reviewed. Please use the recommended shipping method, package the product securely, and retain any available proof of dispatch. Do not send products to an address that has not been confirmed by our support team.
In certain cases, a partial refund may be considered if an eligible product has missing components or does not fully meet the return conditions. Any adjustment will depend on the findings of the review and the circumstances involved. We will communicate the decision and applicable amount before completing the refund.
If your approved refund has not been completed within the expected 7–10 business-day timeframe, contact our support team with your order reference and return confirmation, if available. We will review the status and explain whether additional information or processing time is needed to resolve the matter.
Return requests must contain accurate information and relate to genuine order concerns. Requests involving altered products, misleading details, or repeated misuse of the return process may be declined following review. These measures help ensure that eligible customers receive fair and consistent assistance with legitimate returns and refunds.
This Return and Refund Policy may be updated when our procedures or product requirements change. The applicable policy should be reviewed before submitting a request. If you have questions about eligibility, return instructions, or refund status, contact our customer support team with your order details for assistance.